ExtraMile's store refresh drives higher Mystery Shop scores
Description
In this episode of CSP's "At Your Convenience" podcast, CSP Editor Rachel Gignac talks to ExtraMile's director of operations, Dennis Francis, about the chain's Mystery Shop scores.
Recorded live at CSP's Outlook Leadership conference in August, they touch on the categories ExtraMile performed well in, including interior, coffee and employees.
While Worcester, Massachusetts-based Nouria, which also won in 2024, received the first-place score in the Mystery Shop audit, Pleasanton, California-based ExtraMile came in second, with a score of 96.84%, and York, Pennsylvania-based Rutter’s received the third-place score of 96.53%. This podcast was recorded before the winner was announced.
“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.
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