When you start a business that sells a product, the first thing you have to do is resolve a contradiction. On the one hand, you want to sell a product everybody needs. On the other hand, if it’s so vital that everybody needs it, they’ve probably already got it.

What you have to do is convince a consumer that when they need to replace whatever-it-is, they need to try your product. Because your product is different. This difference is what’s called “differentiation.” Pretty simple. And obvious. It’s what differentiates your hopefully ubiquitous product from everybody else’s.

When it came to Jacob Lawson’s flooring company, he decided that what makes his, mostly industrial, polished concrete flooring different from everybody else’s is, his floors are extraordinary.

That’s why he changed the name of his company from Big Jake Affordable Flooring, to Extraordinary Flooring.

That was in the early two-thousands. If I was to read the names of companies Extraordinary Flooring has made floors for, it would take up half of this show.

Suffice to say, if you live in New Orleans, or even visit here, you’ve almost certainly walked on an Extraordinary Floor. Here are just a few examples: The Superdome. The Convention Center. The World War II Museum. Hilton Hotels. Ochsner Hospital. Touro Hospital. Rouse’s Supermarkets. French Truck Coffee. New Orleans Original Daiquiris. Southern University. Lockheed Martin Stennis Space Center… You get the idea.

Jacob Lawson is also the author of the how-I-did-it book, “Make It Extraordinary: 27 Life Changing Lessons That Will Elevate You Beyond The Ordinary."

Now we’re going to apply this same differentiator principle to women’s underwear.

I’m not going to presume to be an authority on this statistic, but I’d hazard an educated guess that most women wear underwear. So, that seems like a good place to start if, like Mindy Christie, you’re going to start up a new lingerie business.

Mindy launched her lingerie business in New Orleans in 2020 under the brand name, Furious Viola. In 2023 she re-branded, as undergoodies. (The all-lower-case spelling is a marketing decision.)

The undergoodies differentiator is, these undergarments don’t look like anything you see at Victoria’s Secret. They’re not skimpy thongs - nor are they designed to necessarily disappear and be invisible under clothes. They’re not in traditional white, neutral or black - they’re brightly colored.

A generation-or-two ago these styles of lingerie were known as pettipants and pettislips. Undergoodies are retro, with updated designs that make them current fashion. People are buying them in stores in 11 states and online at the undergoodies website.

Mindy and Jacob are at very different points on the timelines of their businesses. Jacob is able to talk - and write - about the extraordinary successes he's had with Extraordinary Flooring. Mindy is in the building phase of undergoodies, but extraordinary success doesn’t seem to be too far away.

Out to Lunch was recorded live over lunch at Columns in Uptown New Orleans. You can find photos by Jill Lafleur at itsneworleans.com.

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