Digital transformation isn’t just about the tech. It’s about people. In this second part of our conversation with quality consultant and change management expert Angela Fumpson, we move from planning to execution—what actually happens when you try to roll out meaningful change in your business.

If you’ve ever struggled to get new systems to land, or if your team seems resistant to change, this episode will speak to you. We talk about how to embed transformation into the everyday, keep the momentum going, and avoid the common pitfalls that derail even the best-planned projects.

About Our Guest:

Angela is a mechanical engineer, chartered quality professional, business coach and mentor with more than 25 years of hands-on experience in manufacturing. She’s worked with companies across the UK and Ireland to implement quality systems, coach leadership teams, and deliver real change. Angela brings a calm, pragmatic approach to complex transformation projects—and plenty of real-life stories from the factory floor.

Key Topics in This Episode:

How to support your team through digital change We talk about what good support looks like during implementation—why it goes beyond initial training and why you need simple, on-demand materials that people can revisit without fear of ‘getting it wrong’.

Mentoring and change champions Angela shares why mentoring matters more than ever during transformation, and how identifying internal ‘champions’ helps embed new systems and boost confidence on the ground.

Why people forget 90% of what they learn A sobering fact with real consequences for onboarding and training. We explore why refreshers and follow-ups are essential in any digital transformation rollout.

The power of project visibility If your team doesn’t know what’s coming—or why—it’s no wonder they resist. We unpack how to build trust, clarity and buy-in across the whole business, not just the project team.

Avoiding the ‘parallel system’ trap We discuss what happens when people cling to spreadsheets and workarounds, and how to design an implementation that avoids this common outcome.

Celebrating milestones and keeping momentum Digital change is never ‘done’—so how do you keep your team energised and your project moving? Angela shares practical tips on maintaining progress without overwhelming your people.

What’s Next?

Angela’s insight is just one of many perspectives we’ve included in our new resource: FEARLESS Digital Transformation. This free ebook is packed with ideas and advice from business experts, manufacturers, and the Flowlens implementation team to help small and medium manufacturers approach change with confidence.

Execution is just one part of the FEARLESS process. Download the full ebook to explore the complete model and give your business a practical roadmap for transformation.

Further Reading & Resources

• Download the free FEARLESS Digital Transformation ebook www.flowlens.com/fearless
  

• Connect with Angela Fumpson on LinkedIn linkedin.com/in/angelafumpson
  

• Find out more about Angela’s work www.white-tiger.co.uk
  

• Explore Flowlens MRP software www.flowlens.com
  

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