Priyam Saraswat, co-founder of Vosh.ai, dives into the journey of starting Vosh.ai and how they help independent restaurants thrive. He explains their pivot to a SaaS product and the importance of technology in the restaurant industry. Priyam also highlights their dispute management and review response services, which help restaurants improve their online reputation and profitability. He concludes by sharing their plans for the future and their focus on working with both mid-market and enterprise chains. In this conversation Kyle & Priyam, discusses the changing perception and adoption of technology in the restaurant industry. They highlight how leaders in the industry are becoming more open to adopting new technologies and how technology can give restaurants a competitive edge. Priyam also shares his approach to social media and content, focusing on adding value and bringing a smile to people's faces. Lastly, he emphasizes the importance of connecting with others in the industry and helping them overcome challenges.

Takeaways

• Vosh.ai helps independent restaurants thrive by providing a technology-enabled virtual franchise model.


• Their dispute management service helps restaurants contest and win disputes with third-party delivery platforms, resulting in increased revenue.


• Vosh.ai's review response service uses AI to automatically respond to reviews, improving online reputation and customer satisfaction.


• The restaurant industry is slowly adopting technology, and Vosh.ai aims to equip restaurants with the tools they need to compete in the digital landscape. Restaurant leaders are becoming more open to adopting new technologies to gain a competitive edge.


• Social media is a powerful platform for building connections and receiving feedback from customers and industry professionals.


• Adding value and bringing a smile to people's faces through content can help create a positive brand image.


• Connecting with others in the industry and helping them overcome challenges is essential for the overall growth and success of the restaurant industry.

Chapters

00:00 Introduction and New York Trip

03:00 Starting Vosh.ai and Helping Independent Restaurants

09:00 Pivoting to a SaaS Product

13:00 Working with Restaurant Chains

17:00 Dispute Management and Review Response

26:00 The Importance of Technology in the Restaurant Industry

29:00 Future Plans and Expansion

30:19 Changing Perception and Adoption of Technology

33:02 Social Media and Content Strategy

36:27 Connecting with the Industry and Helping Others

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