First impressions: How front of house delivers results
Update: 2025-08-27
Description
As independent garage owners look ahead to The Blend conference this October, Emma Lindley of Lindleys Autocentres features in the latest episode of The Blend Podcast to discuss how front-of-house teams can transform a business from the inside out.
A specialist in service adviser development, Emma has taken nervous apprentices and turned them into confident team leaders. In the episode, she explores the impact a strong front-of-house function can have on customer experience, workshop efficiency and overall business performance, sharing practical methods that any garage can adopt.
Emma will be speaking on the topic in more detail during her session, ‘The Exceptional Service Adviser: What It Takes to Succeed’, at The Blend on 18th October in Birmingham. Tickets are still available on The Blend website.
The Blend Podcast is produced by Autotech Communications.
A specialist in service adviser development, Emma has taken nervous apprentices and turned them into confident team leaders. In the episode, she explores the impact a strong front-of-house function can have on customer experience, workshop efficiency and overall business performance, sharing practical methods that any garage can adopt.
Emma will be speaking on the topic in more detail during her session, ‘The Exceptional Service Adviser: What It Takes to Succeed’, at The Blend on 18th October in Birmingham. Tickets are still available on The Blend website.
The Blend Podcast is produced by Autotech Communications.
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