Leadership and executive coach Jennifer Shinkai has shared tips on coping with the COVID-19 crisis—both personally and professionally—in the second webinar hosted by the British Chamber of Commerce in Japan (BCCJ). In a lively Q&A format chaired by Graham Davis, BCCJ senior adviser, the expert on change management and communications discussed the need for individuals and organisations to adopt flexibility, resilience and action in the face of the current global pandemic.