Virginia and Laura talk about a disturbing new corporate trend, Morrissey and KDGE, and why they don't want cutesey phrases written on their Starbucks cups.

References:

‘Forced Joy’ Is a Miserable Corporate Trend: Beth Kowitt

Japan supermarket chain uses AI to gauge staff smiles, speech tones in quality service push: Fran Lu

Tiffany Workers Mock Forced 'Joy' That Exacerbated Staff Exits: Bloomberg

Are You Happy Yet? The Dysfunction Of Forced Joy And Toxic Positivity: Vibhas Ratanjee