DiscoverSales Mindset and BusinessFriday - Active listening
Friday - Active listening

Friday - Active listening

Update: 2022-12-16
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Active listening is a communication technique that requires the listener  to fully concentrate, understand, and try to recall what is being said.  It involves hearing the spoken words and paying close attention to the  speaker's body language and non-verbal cues. The listener should avoid  any judgments or assumptions while actively listening,    How can you practice active listening?    1. Show that you are listening: Eye contact, nodding your head, and  making affirmative sounds such as "uh-huh" can all show the speaker that  you are paying attention and engaging with what they are saying     2. Ask questions: Asking clarifying questions can help to ensure that  both parties are on the same page and that you have a complete  understanding of what is being said     3. Avoid distractions: Any external distractions such as phones,  laptops, or other people can be a significant obstacle in actively  listening. It is essential to ensure that there are no distractions  before engaging in active listening     4. Take notes: Taking notes can help to ensure that you remember the  conversation in case you need to refer back to it at a later date     5. Use reflective statements: Reflective statements are phrases or  questions that repeat or paraphrase what the speaker has said, such as  "So you're saying…?" This allows the speaker to know that you are paying  close attention and understanding what they are saying     Active listening is an important communication skill that can help build  relationships, increase understanding, and ensure messages get across  clearly. In addition, practising active listening helps ensure better  communication between parties and creates a feeling of mutual respect.  You can become an active listener and improve your communication skills  with some effort and practice.    This is not just a skill for sales. it's a skill for life.

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Friday - Active listening

Friday - Active listening

Stephen Rowan