Healthcare technology has long promised efficiency, but for many clinicians, the reality has been different: burnout, frustration, and time stolen from patient care. In this episode of Faces of Digital Health, Tjasa Zajc spoke with Coray Tate, VP of Clinical Research at KLAS Research, about what the data actually reveals about burnout, electronic health records (EHRs), and the role of new technologies like ambient speech and AI.

Key takeaways:

Culture matters more than technology choice. The Arch Collaborative found that execution and organizational support around EHRs matter more than the specific vendor.

Burnout isn’t primarily caused by EHRs. Instead, clinicians report that feeling unheard and disconnected from leadership drives dissatisfaction.

The Middle East stands out. Collaboration-focused cultures there show significantly lower burnout rates than the U.S. or Europe.

Ambient speech is delivering results. Across ~25 health systems, burnout rates dropped by 12% after adopting ambient documentation tools.

AI will redefine expectations. We are at the cusp of moving from “taskmaster” EHRs to supportive assistants that reduce cognitive load and help clinicians reclaim personal time.

The future of healthcare technology isn’t just about smarter systems — it’s about listening, collaborating, and ensuring that innovations help clinicians live better lives inside and outside the hospital.

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