From First Click to Final Clean: The New Guest Experience in 2025
Description
🎙 Welcome back to the Episode 792 of Boostly Podcast! 🎙👋 Welcome to Boostly, where we give STR and MTR owners and managers the tools, strategies, and support to win more direct bookings — no fluff, no ads.
In this special Boostly Spotlight episode, Mark Simpson is joined by Christina Vassel, Director of Partnerships at Turno, the cleaning automation platform built for hosts. Together they dive into what the guest journey really looks like in 2025—from the very first click to the final clean—and how you can impress guests at every stage.
Christina explains how Turno’s data-driven “Quality Center” helps hosts track cleanliness scores, manage turnovers, and avoid costly negative reviews. She also shares insights from Turno’s partnership with Airbnb, revealing how cleanliness ratings directly impact reservations. Mark follows up with practical marketing tactics for pre- and post-booking that ensure you turn lookers into bookers—and keep guests from cancelling.
Let's jump in.
https://turno.com/
💡 This video is part of our free training series to help you grow your short-term rental business and take control away from OTAs.
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