DiscoverCX In The WildFrom Minutes to Moments: Rethinking Voice in the AI Era
From Minutes to Moments: Rethinking Voice in the AI Era

From Minutes to Moments: Rethinking Voice in the AI Era

Update: 2025-06-27
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From compliance to connection: navigating global voice isn’t for the faint of heart.

We sat down with Mike Kaplan, CMO of Avoxi, to explore how a lean, globally distributed team is transforming voice into a competitive advantage for contact centers worldwide. With over 20 years of evolution behind the brand, Avoxy has emerged as a vital infrastructure partner for enterprises expanding across borders and into the future.

This is a story of scale, clarity, and what it really means to deliver local experiences at global speed. When it comes to voice, most providers are selling minutes. Avoxy is delivering moments that matter.

Mike Kaplan on LinkedIn: linkedin.com/in/mikekaplan1

Learn more about Mike's work at their website: https://www.avoxi.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

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From Minutes to Moments: Rethinking Voice in the AI Era

From Minutes to Moments: Rethinking Voice in the AI Era

Dennis Wakabayashi