From drop-off to engagement: Rethinking digital banking journeys
Update: 2025-12-01
Description
Why do up to 60% of customers abandon digital onboarding? How can banks turn friction into a smart advantage for growth and compliance? In this episode of FinTrends, Hassan Nasser, Deputy General Manager for Digital Engagement at SBS, shares practical insights on reducing drop-offs, leveraging digital ID wallets, and transforming origination into a seamless, engaging experience. Tune in to discover how banks can move from “widget soup” to unified journeys, and why compliance can become your competitive edge.
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