From tipping to AI, a new era for restaurants, with Shake Shack founder Danny Meyer
Update: 2024-10-18
Description
How much should we tip? Legendary restaurateur Danny Meyer returns to Rapid Response to assess an inflection point in customer expectations and experiences around that and other questions. The founder of Union Square Hospitality Group and Shake Shack shares his hard-earned lessons from unsuccessfully challenging the tipping norm, plus why he sees right now as a golden age for new restaurants. Hear how AI is poised to redefine hospitality–and his best advice for securing a reservation at that hard-to-get-into spot.
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