In this episode of Bridges to Excellence, host Desmond Nicholson interviews Damian Tanenbaum, a seasoned leader in the payments and fintech industry. Damian shares his incredible journey being of humble beginning from Brooklyn, New York to becoming the Chief Customer Officer at One Inc. He recounts his career milestones at giants like First Data, Heartland Payments, TSYS, and Ingenico, along with his entrepreneurial ventures and his passion for martial arts. The conversation dives deep into his leadership philosophy, the role of data analytics and AI in customer experience, and the importance of balancing professional and personal life. Damian also discusses his foray into acting and the lessons he's learned along the way, offering actionable takeaways for anyone aspiring to excel in their career.

00:00 Introduction to Bridges to Excellence

00:35 Meet Damian Tannenbaum

04:20 Damian's Early Life and Career Beginnings

08:43 Climbing the Corporate Ladder

11:45 Venturing into the Philippines

14:08 Heartland Payment Systems and Beyond

15:15 Joining Fifth Third and Pivotal Payments

16:48 Cayenne and the TSYS Acquisition

20:11 Navigating Global Payments and BJJ Link

21:32 Engenico and the COVID Challenge

23:29 Consulting and Joining One Inc.

29:50 The Role of Data Analytics and AI

30:38 Leveraging AI in Customer Experience

32:01 The Role of AI in Call Centers

33:00 Transition to Personal Passions

36:25 From Martial Arts to Acting

38:06 The Journey of a Martial Artist

43:13 Leadership and Mentorship Insights

45:36 Balancing Work and Life

49:41 Advice for Beginners and Companies

58:14 Future Endeavors and Final Thoughts