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Healthcare shouldn’t feel like a maze. In this candid talk with Global Health Managing Director Mathew Cherian, we unpack how a connected SaaS stack—MasterCare+ for clinicians, Lifecard for consumers, HotHealth as the digital front door, and ReferralNet for secure messaging—can turn fragmented journeys into coordinated care. The stakes are real: chronic mental health, diabetes, cardiovascular disease, and AOD services demand team-based workflows that stretch from hospital to home. With budgets tight across public and private sectors, the only path forward is smarter systems that do more with less.

Mathew explains the company’s heavy lift from legacy desktop to modern SaaS and AI, a three-year investment that’s now driving a 6% subscription revenue lift and a return to positive operating margins. We dig into practical AI: scribes that cut documentation time, triage avatars that route people to the right help, and clinical documentation support that raises quality and compliance. The vision is grounded—open integrations, best-of-breed components, and choice for customers—so organisations can adopt the right tools without lock-in.

We also explore growth levers: Lifecard’s refreshed UI/UX and new monetisation via direct-to-consumer and B2B2C models; a partnership with Best Practice that opens access to 6,000+ GP practices; and a measured international push into ASEAN markets where ageing populations and chronic disease trends mirror Australia’s. With R&D spend tapering and more than a dozen implementations underway, the team is shifting energy to sales, marketing, and repeatable migrations that compress delivery timelines and improve margins. The message to investors is clear: complete the SaaS transition in 12–18 months, grow ARR, and return to profitability by June 2026, with a portfolio that follows the patient from first consult to recovery across settings.

If you value thoughtful takes on digital health, AI in care delivery, and the hard work of turning platforms into outcomes, this conversation is for you. Subscribe, share with a colleague who’s wrestling with care coordination, and leave a review with your biggest question about patient-controlled records.