GV.OC-04 centers on identifying and communicating the critical objectives, capabilities, and services that stakeholders rely on, ensuring they are prioritized in cybersecurity efforts. This involves understanding what internal and external parties—such as employees, customers, or partners—view as essential, like uninterrupted service delivery or secure data handling. Clear communication of these priorities helps align cybersecurity measures with stakeholder expectations.

This subcategory drives organizations to assess the potential impact of disruptions and establish resilience goals, such as recovery time objectives, to maintain these critical elements under various conditions. It fosters a shared understanding across the organization, enabling better resource allocation and risk mitigation planning. GV.OC-04 ensures that cybersecurity supports what stakeholders value most, reinforcing trust and reliability.