Gainsight's Kellie Capote On Driving Sustainable Growth Through Customer Success
Description
Many B2B technology companies have been operating under a “growth at all costs” model . While this mindset has its benefits, it may negatively impact the long-term success and health of your business by putting a deep strain on your employees and customers. The longevity of your organization depends on approaching your business holistically with a focus on sustainable efficiency. As the value engine of your recurring revenue business, Customer Success plays a crucial role in this mindset shift.
In this episode, host Ross Fulton chats with Kellie Capote, Chief Customer Officer at Gainsight, about the fundamentals of unlocking sustainable growth by implementing cutting-edge strategies and developing a strong Customer Success motion.
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To accelerate customer value realization in your organization:
- Learn how you can integrate your customer lifecycle to accelerate value realization and best-in-class NDR
- Discover the 6 key disciplines to mastering customer value realization
- Learn 5 proven steps to aligning Sales & Customer Success around value selling and success
Visit Valuize.co for our full library of cutting-edge customer lifecycle resources.
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