The workplace is evolving, and with it, the challenges of recruiting and retaining top talent have become a critical focus for businesses across industries. Dr. Frank Niles, Principal Business Psychologist at BSM Partners and a seasoned expert in business transformation and leader development, explores the intersection of workplace culture, generational differences, and leadership strategies in this episode. With compelling data on the high costs of turnover, Dr. Niles explains how prioritizing autonomy, competence, and connection can transform tenuous working environments into high-performing, collaborative teams.

Helpful Links

Gen Z and the Future of Work: https://www.linkedin.com/pulse/gen-z-future-work-bsm-partners-hr3pc/

When Leadership Fails: Identifying and Fixing Team Dysfunction: https://www.linkedin.com/pulse/when-leadership-fails-identifying-fixing-team-dysfunction-pphbc/

When Leadership Fails: Identifying and Fixing Team Dysfunction: https://www.linkedin.com/pulse/when-leadership-fails-identifying-fixing-team-dysfunction-9brvc/

Navigating Uncertain Times: Leadership Lessons from TV Meteorologists: https://www.linkedin.com/pulse/navigating-uncertain-times-leadership-lessons-from-tv-meteorologists-nmttf/

One Rule Every Leader Should Follow (And The Rest of Us, Too): https://www.linkedin.com/pulse/one-rule-every-leader-should-follow-rest-us-too-bsm-partners-iwnmc/

BSM Partners’ Core Values And Why Identifying Core Values is Crucial for Any Company’s Success: https://www.linkedin.com/pulse/bsm-partners-core-values-why-identifying-crucial-any-companys-1w1ic/

4 Ways Gen Z is Influencing the Pet Food Industry: https://www.petfoodindustry-digital.com/petfoodindustry/library/item/october_2024/4225994/

Why Companies Are Firing Gen Z Employees—And What Both Can Do About It: https://www.petfoodindustry-digital.com/petfoodindustry/library/item/december_2024/4241564/

Learn more about Dr. Frank Niles’ work with BSM Partners: https://bsmpartners.net/team/frank-niles

Connect with Frank on LinkedIn: https://www.linkedin.com/in/frankniles/

Show Notes

00:00 - Welcome and Introduction

02:45 - Business Meets Psychology: Meet Dr. Frank Niles

05:25 - The Power of Culture

09:39 - The Surprising Costs of High Turnover

12:01 - Why This Matters in Manufacturing

14:01 - Retail & Veterinary Insights

17:25 - The Cascading Effects of Not Investing in Your People

19:51 - Generational Shifts Pose Challenges... and Opportunities

23:44 - Changing the Way We Work

25:13 - Strategies for Finding and Keeping Top Talent

27:20 - Hard Skills vs Soft Skills

30:32 - Advice for Business Leaders

32:42 - Our Three Fundamental Needs

37:39 - Advice for Job-Seeking Professionals

42:40 - How Dr. Niles Keeps Up with Trends

45:29 - Where Dr. Niles Gets His Inspiration

50:40 - Final Thoughts

51:30 - Conclusion and Farewell