Go Green with Remote Agents and Virtual Contact Centers
Update: 2007-10-02
Description
Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom.
Louis Columbus was recently a panelist at the Green Technology World™ Conference where he discussed the environmental impact of virtual contact centers and remote agents.
In this podcast Louis answers some of the questions he covered at the conference including:
- Why are so many companies are adopting green technologies now?
- How does a virtual contact center help companies become more “green?”
- What are other advantages of virtual contact centers?
- How does the virtual contact center improve customer service?
- Where will green technologies be in the next 2-10 years?
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