Takeaways

Customer service experiences can be frustrating and time-consuming.
Government intervention may be necessary to improve customer service standards.
Companies often fail to address their own customer service issues.
The experience of customers with disabilities is often overlooked.
Regulations in Europe provide clearer guidelines for customer service.
Technology alone will not solve customer service problems.
Organizations need to actively seek feedback to improve service.
Customer service representatives often have limited solutions to offer.
Internal reforms are essential for enhancing customer experience.
The government may step in if companies do not take action. 

Chapters

00:00 The State of Customer Service Today
08:52 Government Intervention in Customer Service
13:01 The Future of Customer Experience