Grow Big, Stay Human: Lessons on Technology and Client Care
Description
Two brothers turned a high school project into Stephens Landscaping Professionals, a $22 million business in New Hampshire’s Lakes Region. How did they scale while keeping their client relationships strong? In this episode, COO Mark Stephens shares how he and his team balance cutting-edge technology with high-touch service. From data-driven job costing to custom trucks and GPS-guided excavators, Mark explains how innovation fuels efficiency. He also reveals the structures and systems that ensure every client gets a personal connection, proving that growth does not have to come at the expense of relationships.
Join us as we discuss:
[6:14 ] Why 99% of business decisions should be data-driven
[10:44 ] How to attract talent through technology and innovation
[23:56 ] The toughest challenge: how to scale without losing your DNA
Check out these resources we mentioned during the podcast:
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