Guest Rebooking After Cancellation: What Hosts Need to Know
Description
A guest cancels under your strict policy, then hours later asks to come back. It sounds straightforward, but experienced hosts recognize this as one of the riskiest situations in property management.
We break down the refund-then-cancel-again scam, the red flags to watch for, and the exact payment protection protocols that prevent you from losing income twice on the same reservation.
Key Takeaways:
✅ Why canceling first, then asking for a refund signals potential fraud
✅ The payment timing rule that protects you from the double-refund scam
✅How to respond professionally while maintaining firm business boundaries
✅ When rebooking requests are legitimate and when to walk away
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: Guest Rebooking After Cancellation: Protection Guide for Hosts 👉https://blog.tokeet.com/guest-rebooking-after-cancellation/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
United States
