HRS Episode 23 - Perfect Service Call
Description
In this episode of the HVAC Road Show, we break down what a flawless service call looks like from the moment a technician gets the dispatch all the way through final customer sign-off. Whether you’re a new tech looking to sharpen your process or a seasoned pro aiming to level up your service game, this episode lays out the full play-by-play.
We cover:
🔧 Pre-call preparation and mindset
🚐 Arrival etiquette and first impressions
🧰 Diagnostic flow and communication skills
📋 Presenting options with transparency
🤝 Post-service wrap-up that builds trust, referrals, and long-term clients
If you want to deliver consistent, high-quality service that customers actually remember — this episode is your blueprint.
Tune in now and let’s build better techs, better calls, and a better industry.
United States
