In this episode of the Shoot Your Shot podcast, Tim and Lindsay discuss the intricacies of client communication, particularly focusing on how to navigate difficult conversations with clients in the photography business. They share personal anecdotes and practical strategies for managing client expectations, preparing for challenging discussions, and maintaining professionalism while ensuring client satisfaction. The conversation emphasizes the importance of emotional intelligence, clear communication, and setting boundaries to foster positive client relationships.

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Chapters

00:00 Navigating Client Conversations

08:14 Handling Difficult Client Feedback

14:49 Preparing for Challenging Conversations

17:14 Preparing for Difficult Conversations

18:33 Setting the Right Expectations

19:54 Collaborative Problem Solving

21:39 Choosing the Right Setting for Conversations

23:52 Opening with Empathy

24:43 Being Clear and Not Combative

26:16 Presenting Realistic Options

27:32 Keeping Emotions in Check

29:54 Ending with Clarity

31:54 Learning from Boundary Issues