Healthcare for Humans: Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger
Update: 2025-01-06
Description
59 Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger
On this episode host Raj Sundar welcomes Sven Gerlinger to discuss the importance of health equity in patient experience at Northwell Health. They explore how equitable care is deeply personal and why it's essential to segment data to ensure all voices, especially those from smaller communities, are heard. We delve into the need for diverse methods of gathering patient feedback, emphasizing the value of in-depth research and home visits. The conversation also touches on implicit biases within healthcare interactions and the significance of supporting both staff and patients in these challenging scenarios. They discuss designing healthcare experiences that cater to marginalized communities to benefit everyone and the importance of including caregivers in the patient experience. Finally, they highlight the critical role of cultural and language considerations in providing comprehensive, equitable care.
Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/
On this episode host Raj Sundar welcomes Sven Gerlinger to discuss the importance of health equity in patient experience at Northwell Health. They explore how equitable care is deeply personal and why it's essential to segment data to ensure all voices, especially those from smaller communities, are heard. We delve into the need for diverse methods of gathering patient feedback, emphasizing the value of in-depth research and home visits. The conversation also touches on implicit biases within healthcare interactions and the significance of supporting both staff and patients in these challenging scenarios. They discuss designing healthcare experiences that cater to marginalized communities to benefit everyone and the importance of including caregivers in the patient experience. Finally, they highlight the critical role of cultural and language considerations in providing comprehensive, equitable care.
Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/
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