We’re back with another episode of the Weekly Buzz with Helium 10’s Chief Brand Evangelist, Bradley Sutton. Every week, we cover the latest breaking news in the Amazon, Walmart, and E-commerce space, talk about Helium 10’s newest features, and provide a training tip for the week for serious sellers of any level.



Amazon checkout process hits technical snag during Labor Day sale

https://www.cnbc.com/2024/08/30/amazon-checkout-process-hits-technical-snag-during-labor-day-sale.html



Walmart wants to beat Amazon at its own e-commerce game

https://www.foxbusiness.com/lifestyle/walmart-wants-beat-amazon-its-own-e-commerce-game



Walmart to Compete Directly with Amazon on Marketplace Logistics

https://www.webpronews.com/walmart-to-compete-directly-with-amazon-on-marketplace-logistics/



Most retailers not prepared for a TikTok shut down

https://www.retailcustomerexperience.com/news/most-retailers-not-prepared-for-a-tiktok-shut-down/



Amazon launches AI shopping assistant Rufus in the UK

https://finance.yahoo.com/news/amazon-launches-ai-shopping-assistant-121706169.html?

Temu and Shein packages are flooding delivery networks. Will the surge persist?

https://www.retaildive.com/news/temu-shein-shipping-delivery-industry-impact/725707/



For Amazon sellers, we've got game-changing strategies up our sleeves, featuring a deep dive into Helium 10’s  BlackBox tool Competitor tab. Learn how to pinpoint your closest competitors through shared keywords, supercharge your product listings, and fine-tune your Amazon PPC campaigns to stay ahead in a fiercely competitive market. Don't miss out on this invaluable news and insights!

In this episode of the Weekly Buzz by Helium 10, Bradley covers:

• 00:53 - Amazon's Technical Snag


• 02:03 - Walmart Levels Up


• 03:17 - Using WFS Beyond Walmart


• 04:59 - TikTok Contingency Plan


• 07:00 - Faster Delivery for MCF


• 07:45 - Rufus Launches in UK


• 09:14 - Temu & Shein Changes?


• 10:36 - Training Tip: Black Box Competitor Tab

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Shivali Patel:

Walmart now offering competitive rates to fulfill orders beyond its platform, Amazon, rolling out faster delivery options for multi-channel fulfillment and potential regulation changes that could affect pricing on Temu and Shein. This and more on this week's episode of the Weekly Buzz.

Bradley Sutton:

How cool is that? Pretty cool, I think. Hello everybody, and welcome to another episode of the Serious Sellers Podcast by Helium 10. I'm your host, Bradley Sutton, and this is the show. That is our Helium 10 Weekly Buzz, where we give you a rundown of all the new stories that are going on in the Amazon, Walmart and e-commerce world. We highlight the latest new feature alerts from Helium 10, and we review a training tip of the week that'll give you serious strategies for serious sellers of any level in the e-commerce world. Today, our host is going to be Shivali Patel, and so, Shivali, take it away and let us know what's buzzing.

Shivali Patel:

First up, we have this news article from CNBC discussing the technical snag Amazon faced during its Labor Day sale. On Friday, customers were unable to complete purchases due to some technical issue in the checkout process. Sometimes the consumers would encounter error messages featuring Amazon's famous dog photos. This glitch occurred just as Amazon was rolling out major discounts for the holiday weekend, frustrating those customers eager to grab deals, leading to it quickly becoming a topic of conversation for social media. For sellers on Amazon, this should serve as a reminder for you guys of the impact that technical challenges can have on sales, especially during big promotional events. While Amazon saw a robust $148 billion in the second quarter, things like this can really damage both sales performance and consumer trust. So, as that holiday season peaks around the corner, make sure that you guys are staying vigilant during peak sales periods to manage your customer interactions and monitor any potential issues that could affect your business.

Shivali Patel:

Next up, some Walmart news. We have Fox Business reporting on Walmart stepping up its e-commerce game with bold new strategies aimed at expanding its product offerings. Currently dominating brick-and-mortar retail, Walmart has only a 6% share of the online marketplace, compared to Amazon's commanding 38%, but they're working hard to close that gap. Walmart's leveraging its vast physical store network as fulfillment hubs, while increasing its focus on its online marketplace. The company's actually been rolling out new categories, such as the premium beauty category. This is gonna feature brands like T3 and CauseRx if you've heard of them and they're launching initiatives like Resold at Walmart for pre-owned goods on the Walmart marketplace, which is designed for sellers like you and I, not to mention that Walmart's marketplace has achieved over 30% sales growth for four consecutive quarters and while it's not at Amazon's level, this expansion is only one more reason for you guys to begin considering Walmart as a viable e-commerce platform. If you're not actively selling on it. Increase competition or new opportunities to diversify sales channels and take advantage of Walmart's lower fees and growing customer base. You decide. And this leads me into the next news piece from WebPro News.

Shivali Patel:

You guys, if you didn't know, Walmart now has a Walmart's multi-channel solutions program, which allows sellers to fulfill orders from any e-commerce site using Walmart's fulfillment services, offering competitive rates that are 15% lower than its competitors. I mean talk about making the platform an even more attractive option for third-party sellers. Starting September 10th, sellers will be able to use Walmart's extensive warehousing, delivery and return services to fulfill orders from other e-commerce platforms, including Target, Etsy and even Amazon itself. This initiative expands Walmart fulfillment services and directly challenges Amazon's fulfillment by Amazon model, allowing sellers like you and I to manage logistics with Walmart's resources For sellers, using Amazon or other platforms. So if this is you, this means you will now have an alternative fulfillment solution that offers cost-effective logistics, helping you streamline operations while reaching customers across multiple channels. Walmart's logistics services will feature plain, unbranded packaging and two shipping options expedited and standard, though there are going to be some limitations for specific products, like multi-box orders, so just make sure that you read up on those things. Despite these challenges, Walmart is aiming to reshape the logistics landscape and offer more flexibility for sellers across the board. This, you guys, has really big implications for e-commerce and, as a seller, I would just encourage you to keep an eye on how this logistics network evolves over time and provides even more opportunities for growth.

Shivali Patel:

Okay, let's switch over to TikTok. A news report from Retail Customer Experience has revealed that, while a majority of retailers 68% of them believe that a potential ban or sale of TikTok would negatively affect their business, only 28% actually have some sort of contingency plan in place. TikTok has become a crucial platform for product discovery, with over two-thirds of the actual consumers finding products on the app and then purchasing them elsewhere. So I would say for Amazon and Walmart sellers, this sort of uncertainty around TikTok's future could potentially pose a disruption in customer acquisition, particularly as 81% of retailers are actually using TikTok to sell directly to consumers. I think we all recognize how monumental viral content can be for a business, and it's no secret that viral content on the platform has led to issues like stockouts and delays. So are you prepared for any impact associated to a possible shutdown? According to the article, 73% of consumers plan to use TikTok as inspiration for their holiday shopping and 59% intend to make purchases directly through TikTok shop, whereas 39% of consumers named Facebook as the platform where they will spend a majority of their time if something happens to TikTok, meaning that there is going to most likely be increased competition for attention on those platforms, on the social media platforms that are not TikTok, where people are finding inspo. Consider diversifying your marketing channels from now and create those contingency