DiscoverImpact by NetsuritHelp Desk vs. IT Support: What’s the Difference and Why it Matters
Help Desk vs. IT Support: What’s the Difference and Why it Matters

Help Desk vs. IT Support: What’s the Difference and Why it Matters

Update: 2025-07-02
Share

Description

One fixes problems fast. The other prevents them entirely. If you’ve ever confused help desk with IT support, you’re not alone—and it could be costing your business time and money. 


In this quick breakdown, discover how each role works, why both matter, and how they team up to keep your business running smarter, safer, and smoother.


Read more: https://netsurit.com/helpdesk-vs-it-support/ 


Connect with us:

Website (US): https://netsurit.com/en-us/ 

Website (South Africa): https://netsurit.com/en-za/ 

Facebook: https://www.facebook.com/Netsurit 

LinkedIn: https://www.linkedin.com/company/netsurit/ 

Twitter: https://twitter.com/netsurit 

YouTube: https://www.youtube.com/@netsurit_global  

Spotify: https://open.spotify.com/show/0iATf3kCrvE2ix7xnZRWUw 

Orrin Klopper on LinkedIn: https://www.linkedin.com/in/orrinklopper/

Comments 
loading
00:00
00:00
1.0x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Help Desk vs. IT Support: What’s the Difference and Why it Matters

Help Desk vs. IT Support: What’s the Difference and Why it Matters

Netsurit