How AI Is Powering Customer Analytics, With Sameer Narkar
Description
The future of business hinges on mastering the complexities of AI customer analytics, a topic J.R. Lowry explores with Sameer Narkar, Founder of Konnect Insights, a pioneering SaaS platform that delivers an AI-powered, omnichannel view of customer interactions. Sameer details how his bootstrapped company built an in-house, secure AI solution—using models like Llama and Gamma—to unify customer data from all channels, solving the pain point of siloed systems to dramatically improve customer care and provide deep marketing insights. The conversation also delves into the three layers of Konnect's AI offering, the journey of pivoting a business, and the critical need for focus and a strong culture for leaders navigating the rapidly evolving landscape of decision analytics and AI.
Check out the full series of “Career Sessions, Career Lessons” podcasts here or visit pathwise.io/podcast/. A full written transcript of this episode is also available at https://pathwise.io/podcasts/sameer-narkar.
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