How AI may, or may not, change the drive-thru
Description
AI is coming for your drive-thru.
This week’s episode of the Restaurant Business podcast A Deeper Dive continues our look at the impact of AI in the restaurant industry.
This week, we look at the most visible use of AI in the industry, voice-activated drive-thru ordering.
A lot of restaurant chains are already using the technology to take orders in the drive-thru and a lot of executives swear by it, saying that it eases tasks for workers and increases sales through suggestive selling.
The biggest fast-food chains in the U.S. are looking at the technology in some form or another.
But it also has its challenges, and there are at least some indications that drive-thru AI isn’t quite ready for a national rollout.
We’re talking drive-thru AI on A Deeper Dive so please check it out.
United States
