Listen Top Shows Blog

How Digital Twins Will Upend the Customer Experience

How Digital Twins Will Upend the Customer Experience

Update: 2024-11-12

Share

Description

Today, we are exploring the emerging world of digital twins — particularly twins of a customer — with Gartner Global Chief of Research Chris Howard and Gartner VP Analyst, Michelle DeClue, on the retail-consumer goods industry team and cross-practice leader on the subject. They parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutionize the customer experience — from predicted actions and reduced friction to enhanced personalized experiences.

Dig Deeper

Download: 2024 Emerging Tech Impact Radar

https://gtnr.it/3UbiIH0

Download: Gartner Top 10 Strategic Technology Trends for 2025

https://gtnr.it/3Ag0Y6q

Comments

Top Podcasts

The Best New Comedy Podcast Right Now – June 2024 The Best News Podcast Right Now – June 2024 The Best New Business Podcast Right Now – June 2024 The Best New Sports Podcast Right Now – June 2024 The Best New True Crime Podcast Right Now – June 2024 The Best New Joe Rogan Experience Podcast Right Now – June 20 The Best New Dan Bongino Show Podcast Right Now – June 20 The Best New Mark Levin Podcast – June 2024

In Channel

How Digital Twins Will Upend the Customer Experience

How Digital Twins Will Upend the Customer Experience

2024-11-1224:12

Inside the Gartner Top 10 Strategic Technology Trends for 2025

Inside the Gartner Top 10 Strategic Technology Trends for 2025

2024-10-2919:23

The Future of Computing: The Next Decade and Beyond

The Future of Computing: The Next Decade and Beyond

2024-10-1519:59

Detecting Counterfeit Reality: Deepfakes and Why We Love Them

Detecting Counterfeit Reality: Deepfakes and Why We Love Them

2024-10-0128:38

Confronting Disruption: How to Recognize, Prioritize and Respond

Confronting Disruption: How to Recognize, Prioritize and Respond

2024-09-1724:47

GenAI and Education: The Short-Term Risks and Long-Term Opportunities

GenAI and Education: The Short-Term Risks and Long-Term Opportunities

2024-09-0324:44

The AI Hype Cycle 2024: What’s Next for GenAI

The AI Hype Cycle 2024: What’s Next for GenAI

2024-08-2025:21

How Executives Turn Plans Into Actions

How Executives Turn Plans Into Actions

2024-08-0618:08

Understanding AI Through the Eyes of Your CEO

Understanding AI Through the Eyes of Your CEO

2024-07-2321:36

How to Succeed in a New Executive Role

How to Succeed in a New Executive Role

2024-07-0919:18

The Role of AI in a Human-Powered Enterprise

The Role of AI in a Human-Powered Enterprise

2024-06-2524:28

When Not to Use Generative AI

When Not to Use Generative AI

2024-06-1121:25

How Executives Can Turn CEO Concerns Into Opportunity

How Executives Can Turn CEO Concerns Into Opportunity

2024-05-2930:34

AI Is a Cybersecurity Tool and Threat

AI Is a Cybersecurity Tool and Threat

2024-05-1426:19

Why Academic Partnerships May Be the Key to Innovation and Growth

Why Academic Partnerships May Be the Key to Innovation and Growth

2024-04-3024:12

Navigating AI: Cultivate Healthy Human-Technology Partnerships

Navigating AI: Cultivate Healthy Human-Technology Partnerships

2024-04-1618:48

The Secrets of Brands Winning at Digital Marketing

The Secrets of Brands Winning at Digital Marketing

2024-04-0222:29

How Data and Analytics Can Bring AI and Humans Together

How Data and Analytics Can Bring AI and Humans Together

2024-03-1926:04

The Technical Debt Problem: What to Do When You've Fallen Behind

The Technical Debt Problem: What to Do When You've Fallen Behind

2024-03-0519:00

Want to Impact Productivity, Sustainability and Value? Start With Supply Chain Efficiency.

Want to Impact Productivity, Sustainability and Value? Start With Supply Chain Efficiency.

2024-02-2027:39

00:00

00:00

x

How Digital Twins Will Upend the Customer Experience

How Digital Twins Will Upend the Customer Experience