Each month, Melissa answers your crisis ready questions.

This month's question comes from Bridget… and, in fact, Bridget had a handful of really great questions that Melissa got to provide responses to. Here's a sampling of what these questions were:

"Is crisis management different from industry to industry?"

"What is the best way to manage controversial issues that spark heated emotion within a subset group of stakeholders?"

"Who should be a part of the issue management team, when an incident doesn't need to escalate straight through to leadership?"

This discussion explores:

• Strategic ways to successfully manage controversial viral issues.
• The power of banking goodwill and trust prior to experiencing an issue or crisis.
• Strategies of response when your hands are tied and you are not legally able to share information.
• Where the crisis management nuances lie and how to be prepared for all forms of incidents.
• A look at how to make your crisis management governance structure scalable across all forms of issues and crises.

Links discussed in this episode:

• Crisis Ready Issue Management Response Flowchart
• Crisis Ready Formula for Managing Controversies
• If you're in Tavares Florida, check out Jones Brothers Seaplane Adventures!

Do you have a question you'd like me to answer, and are you willing for that discussion to be recorded (in a way that respects your privacy and confidentiality)? If so, click here to set up some one-on-recorded-one time with me.