Inside the 'Agent Economy': How 30,000 AI Assistants Took Over JPMorgan

While most enterprises were scrambling after ChatGPT launched, JPMorgan Chase was already two years ahead. 🚀

In this episode of Beyond the Pilot, we sit down with Derek Waldron, Chief Analytics Officer at JPMorgan Chase, to reveal how the world’s largest bank built an internal AI platform that is now used by 1 in 2 employees daily.

Derek shares the contrarian insight that drove their strategy: AI models are commodities; the real moat is connectivity.

Learn how they scaled from zero to 250,000+ users, why they empowered employees to build 30,000+ of their own "Personal Agents," and how they are solving the data privacy challenge at an enterprise scale.

🔥 IN THIS EPISODE:

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  The "Super Intelligence" Thought Experiment: Why raw intelligence is useless without enterprise connectivity.

  
  


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  The Agent Economy: How JPM enabled non-technical staff to build 30,000 custom AI assistants.

  
  


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  The Adoption Playbook: How to break through the "30% wall" and get the majority of your workforce using AI.

  
  


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  Build vs. Buy: Why JPM built their own "LLM Suite" instead of waiting for vendors.

  
  

⏳ CHAPTERS:

00:00 - Introduction: The JPMorgan AI Story

01:45 - The 3 Core Principles Behind JPM’s Strategy

03:25 - The "Super Intelligence" Thought Experiment

05:00 - Data Privacy: Why JPM Doesn't Train Public Models

06:00 - Viral Adoption: From 0 to 250k Users

09:20 - Evolution of LLM Suite: From RAG to Ecosystem

14:00 - The "Moat" is Connectivity, Not the Model

23:00 - The Agent Economy: 30,000 Employee-Built Assistants

31:00 - Governance & Guardrails for AI Agents

33:00 - Crossing the Chasm: Getting to 60% Adoption

40:00 - The "Product" Mindset: Solving Business Problems First

42:30 - The Future: End-to-End Process Transformation

46:25 - The "Unsolved" Problem Derek Wants to Fix

🙏 SPECIAL THANKS TO OUR SPONSOR:

This episode is presented by Outshift by Cisco.

Learn more about their work on the Internet of Agents and the open-source Linux Foundation project:

🔗 https://www.agentcy.org

🎙️ GUEST: 

Derek Waldron | Chief Analytics Officer, JPMorgan Chase

HOSTS:

Matt Marshall | VentureBeat

Sam Witteveen | VentureBeat

#EnterpriseAI #JPMorgan #GenerativeAI #AgenticAI #FinTech #ArtificialIntelligence #Innovation #BeyondThePilot

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