How Norfolk Southern Measures Real Impact from AI and Data
Update: 2025-10-30
Description
Where is AI actually moving the needle in industrial operations?
In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.
Topics include:
A disciplined approach to AI deployment with measurable ROI
Norfolk Southern’s “3 As” framework for enterprise data strategy
Copilot adoption to augment associate workflows
Lessons from customer-centric redesign of freight experiences
The role of AI in enabling safety, resilience, and transformation
In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.
Topics include:
A disciplined approach to AI deployment with measurable ROI
Norfolk Southern’s “3 As” framework for enterprise data strategy
Copilot adoption to augment associate workflows
Lessons from customer-centric redesign of freight experiences
The role of AI in enabling safety, resilience, and transformation
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