In this episode of the AI Monetisation Podcast, Jayney Howson, Senior Vice President of Global Learning and Development at ServiceNow, joined Co-founder Binny Mathews to share how ServiceNow is transforming enterprise learning through AI and the science of play.

Guest Background

With 20+ years of experience spanning marketing, sales, and talent development, Jayney leads global learning initiatives at the $200B software leader. Previously at Salesforce, she supported over 30,000 team members and now spearheads ServiceNow University, a bold new platform delivering AI-powered, personalized, in-the-flow learning at scale.

What’s Inside?

✅ The vision behind ServiceNow University and how it powers AI-driven, personalized learning

✅ Science of play: How neuroscience and gamification help overcome fear and drive real skill-building

✅ AI Coaches & Playground Environments: What modern learning looks like at scale

✅ How ServiceNow embeds learning in the flow of work with context-sensitive, just-in-time content

✅ The bold idea of a “Human Renaissance” — unlocking creativity through automation

Key Takeaways:

1. Personalization and context are non-negotiables in enterprise learning

2. True growth happens in psychologically safe, exploratory environments

3. Learning must shift from static content to adaptive, AI-generated skill development

4. Strong data foundations are essential for tracking performance and enabling tailored upskilling

5. Future talent strategies must account for early-career learning disrupted by AI automation

This episode is essential listening for L&D leaders, talent strategists, and enterprise executives looking to harness AI to unlock deeper human potential at work.

For full show notes, visit- https://bit.ly/4jzLdYv

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