Big traffic moments expose weak systems. Ticketmaster treats them as a proving ground.

At .conf2025 I sat with Stephen from Ticketmaster to break down how they run reliable, resilient operations with Splunk. We started with his role and what his team owns. Then we went into the daily rhythm: where Splunk sits in their stack, how they monitor live traffic, and how signals turn into action during spikes.

We talked about impact. Faster incident response. Tighter collaboration across teams when every second counts. Clear visibility across services so they can move from symptoms to root cause with less back and forth.

Digital resilience was a major theme. Stephen walked through how they use Splunk products to harden critical paths, pressure test failure scenarios, and keep fan experiences stable during on-sales and marquee events.

We also covered outcomes the business cares about. Better uptime. Fewer fire drills. Cleaner handoffs. The ability to learn from every incident and feed it back into playbooks and automation.

We closed on what is next. More proactive detection. More use of data to predict hot spots before they flare. A roadmap that keeps resilience and customer experience front and center.

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