How have Customer Expectations changed & do hotel brands deliver on promise?

Update: 2021-11-18

Description

Customer expectations are rising, and marketers are frantically trying to keep up in a world where connected and real-time experiences are considered the norm when interacting with brands.

Knowing your customer expectations is imperative and brand positioning impacts customer expectations which in turn have an impact on customer satisfaction.

Join the conversation hosted by Sam-Erik Ruttmann and Abid Butt, with Piers Schmidt – Founder, Luxury Branding; Andrea Stokes – Practice Lead, JD Power and Liliana Petrova – Founder & CEO, The Petrova Experience to understand how hospitality brands can better deliver to customer expectations.

Comments

In Channel

Food trends and fads

2022-02-1201:26:28

What are the hotel operating challenges in the new normal

2022-02-0301:20:32

What are the Lodging Investment Opportunities in Europe.

2022-01-2001:19:08

What is the role of Lifestyle Hotel Brands in delivering experiences

2022-01-1353:02

What are the changing Preferences of Hospitality Stakeholders? Discussion with an Educator, Consumer advocate, and Owner view,