How to Build a Customer Experience That Actually Converts in eCommerce
Description
Beyond the Silver Bullet: Navigating Multi-Channel eCommerce Marketing
In this enlightening episode, Matt Edmundson speaks with Tony Conte, a digital pioneer who's been shaping eCommerce and brand marketing since the mid-90s. They explore why there's no "silver bullet" in marketing and how creating a consistent customer experience across multiple channels is the real key to sustainable growth.
Tony shares valuable insights from Brave Agency's 2023 report on eCommerce marketing trends, highlighting why brands must prioritise customer experience (CX) while balancing data analysis with creative strategy. This conversation offers practical wisdom for eCommerce entrepreneurs feeling overwhelmed by today's fragmented marketing landscape.
Tony emphasises that while digital marketing constantly evolves, the fundamentals remain unchanged - attract, engage, and persuade. The most successful eCommerce businesses take a methodical approach, understanding which channels deliver the best ROI and creating strategies that focus on customer retention through enhanced experiences.
This episode offers a refreshing reality check: instead of chasing the latest marketing fad, focus on telling your unique story and creating memorable customer experiences that Amazon and other giants simply cannot replicate.
For more information and to download Brave Agency's full report, visit brave.agency.
Resources
🔗 Connect with Tony Conte: https://www.linkedin.com/in/tonyconteuk
🔗 Get the report: https://www.brave.agency
🔗 Get the show notes: https://www.ecommerce-podcast.com
🔗 Explore Podjunction: https://podjunction.com
United States
