Struggling with bad reviews? Don’t panic! We’ll guide you on how to professionally respond to unhappy clients, turn negative experiences into learning opportunities, and protect your lash business reputation.

👉 Whether you’re a lash artist, salon owner, or beauty business entrepreneur, this episode is packed with must-know strategies to help you thrive in the industry.

🔔 Don’t forget to like, comment, and subscribe for more lash business tips!

💡 Topics Covered:

✔️ How to professionally respond to negative reviews

✔️ Turning 1-star reviews into loyal clients

✔️ The do’s & don’ts of handling customer complaints

✔️ Building a strong online reputation for your lash business

00:33 Introduction to Not Just Lashes 

00:47 Handling Reviews and Miscommunications 

04:08 Importance of Communication with Clients 

10:19 Review Analysis and Owner Responses 

24:08 Customer Confrontation Escalates 

24:57 Handling Negative Reviews Professionally 

26:48 Effective Communication with Clients 

29:42 Personal Experiences with Client Issues 

31:39 Learning from Negative Feedback 

33:53 Dealing with Difficult Clients 

41:41 Preventative Measures for Client Satisfaction 

📌 Let’s connect! Drop a comment below: What’s the worst review your salon has ever received? How did you handle it? 👇

✨ Follow us for more lash biz tips:

📸 Instagram: Notjustlashespodcast

🎤 Listen on Spotify/Apple Podcasts: Not Just Lashes: The Good, Bad, and Ugly

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