How to Keep Ahead of Your Competitors With Customer Service? with Chris Croft
Update: 2021-01-28
Description
Customers are the kings and any business that neglects this aspect loses money and will dispenser from the market.
In today’s episode Chris Croft, one of the UK’s leading trainers that provides a wide variety of courses like - Negotiation skills and Excellence in Customer Care talks with us about Customer Care.
Chris revealed how all the small details of customer service can make such a huge difference in delivering excellent customer service, from the delight factor to being on time and how to be creative and surprise your customers.
What you will learn in this episode:
- What does excellent customer care mean?
- What skills do you need to develop to deliver excellent customer service?
- How do customers assess you?
- How to process customer feedback to improve customer service quality?
- How do we deal with a customer’s frustration in a non-conflictual way?
- How to compensate an unhappy customer?
- How do you deliver bad news to customers?
- How to keep ahead of your competitors with customer service?
Enjoy!
Connect with Chris
https://www.chriscroft.co.uk/
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