Your mindset makes a huge difference in proactively managing change at work, rather than just reacting to it, says Mohammed Shehzad in the October 2025 episode of SM Highlights. When security technology and processes get involved, resistance and confusion can impact the overall progression and success of the change. Also in this episode, Rachel Briggs from The Clarity Factory outlines some of the essential findings from the 2025 Chief Security Officer Survey. Then, Erin McNally from Growing Resiliency for Aquarium and Zoo Employees (GRAZE) explains how traumatic critical incidents at zoos can offer lessons around crisis recovery, employee support, and grief.


Additional Resources
Contemplating a security technology or process change? Read more from Mohammed Shehzad about managing that process here: https://www.asisonline.org/security-management-magazine/articles/2025/09/change-management/resistance-into-readiness/

Explore that 2023 study about change management and the reasons people resist change here: https://www.oak.com/media/c5llwb4v/oak-change-report-digital.pdf

More resources and case studies on change management—including at the CIA—are available here from Security Management: https://www.asisonline.org/security-management-magazine/articles/2025/09/change-management/

Explore research from The Clarity Factory about change management as an essential part of holistic security: https://www.asisonline.org/security-management-magazine/articles/2025/09/change-management/holistic-security-change/

Dig deeper into issues of violent incident recovery, including trauma response and leadership, here: https://www.asisonline.org/security-management-magazine/articles/2025/09/violent-incident-recovery/