Our guest on this episode is Kevin Booth, the CEO of WestCor Companies. As a company that has survived many obstacles, from rapid growth to recession and back again, Kevin leads his company with a focus on service to customers and employees.

00:00 - Intro

01:51 - What does WestCor do?

• Kevin’s origin story


• Coming from hospitality


• Rapid growth then dealing with the recession

08:12 - Who are the WestCor clients?

• Lessons learned during recession


• Scaling back

19:10 - Bad business decisions - learning from your mistakes

23:42 - How WestCor is organized

• Hiring good people


• Judging the bottom 5%


• Retention - Creating culture


• Connecting field and office employees

31:36 - Getting the construction industry to think on a higher level

• Construction industry is the service industry


• Retaining customers by taking care of customers


• Customers who fit your culture

44:09 - Becoming CEO and succession planning

50:31 - Vision for the future

01:01:50 - Rapid fire

• 1 resource you can’t do without


• 1 podcast or book you love


• Best advice you’ve received


• 1 habit that fills you up

01:07:40 - Outro