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How to Use Feedback To Learn and Grow

How to Use Feedback To Learn and Grow

Update: 2018-12-08


With Sheila Heen

Sheila is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995.

Sheila’s corporate clients include Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, AT&T and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together.

Sheila is co-author of two New York Times bestsellers: Difficult Conversations: How to Discuss What Matters Most
(Penguin 2nd ed 2010), and the recently released Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (Penguin 2014). She has written for the Harvard Business Review, for the New York Times as a guest expert and as a Modern Love writer.

In this episode we'll talk about:
Feedback and how we need to change our mindsets.

The biggest myth about feedback

Why giving and getting feedback is so challenging? Even when someone is saying SUPER nice things it can still SO CRINGEY!

The three types of feedback that Sheila has been able to identify through her work and how they intersect

Why we REJECT feedback/coaching?

“The impact you have on other people is invisible to you.” ~ Sheila Heen

The best way to see and understand our own impact on the world?

The key to getting valuable, helpful feedback?

How Sheila came to her own realizations about feedback?

For more see








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How to Use Feedback To Learn and Grow

How to Use Feedback To Learn and Grow

People are the Plan Podcast