What if your business could deliver Disney-level customer experiences—without Disney’s budget?

In this episode of The Disruptor Podcast, host John Kundtz sits down with Vance Morris, a former Walt Disney World leader turned entrepreneur and customer experience authority.

From cast member to carpet cleaner to consultant, Vance has built a career proving that small businesses can create “wow moments” that inspire loyalty, referrals, and repeat revenue.

Vance shares the lessons he learned during his decade at Disney, including why simple systems and processes, not expensive gimmicks, create lasting impressions.

He also reveals the biggest mistake most service professionals make: chasing new customers while neglecting the ones they already have.

Listeners will learn:

1️⃣ Why customer retention, not acquisition, is your most powerful competitive advantage.

2️⃣ How to apply Disney’s “systematic magic” to everyday customer interactions.

3️⃣ Practical, low-cost strategies for delighting clients—like handwritten thank-you notes, surprise gifts, or a simple follow-up call.

4️⃣ The mindset shift every professional services provider should adopt before pouring money into marketing.

Whether you run a law firm, a dental practice, or a home services company, this conversation will help you turn ordinary transactions into extraordinary experiences that customers can’t stop talking about.

Resources & Links:

👉 Connect with Vance Morris on LinkedIn

👉 Download 52 Ways to WOW Your Customers Without Breaking the Bank

👉 Learn more about Vance’s work  at vancemorris.com

Comments or Questions? Send us a text

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