In the latest episode of Future Proof, building AI products that last, we chat with Megh Gautam, Chief Product Officer at Crunchbase. Megh shares how Crunchbase's customer-first approach to AI implementations preserved user trust while transforming search workflows, and practical strategies for rolling out AI features without alienating existing power users.

Highlights:

(0:00 ) Intro

(1:00 ) Crunchbase positioning as role of CPO

(3:40 ) Adding AI capabilities to current product

(7:15 ) Learnings from experiments that didn’t work out the way it was expected

(10:45 ) Metrics used to measure AI features delivering value

(14:00 ) How Crunchbase thinks about aligning with user needs, not just cool tech

(20:30 ) Where are AI builders making mistakes between AI technology and their users

(24:00 ) Navigating the prioritization between core platform improvements and AI capabilities

(28:30 ) Closing thoughts

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Produced by: Forrest Herlick

Host: Ethan Lee

Guest: Megh Gautam