This episode is a must-listen for any leader looking to navigate the complexities of today’s world and build a truly successful, human-centered organization. 

Bruce calls himself a 'Human Experience Visionary' and that title is well-deserved.  

For decades, Bruce has been at the forefront of helping organizations understand and better serve people – whether they're customers, employees, or partners. He's been called the “Godfather of Customer Experience,” and for good reason. Bruce has defined and propelled the disciplines of Customer Experience (CX), Employee Experience (EX), and Experience Management (XM).   

But Bruce's impact goes even further. He's helped shape multiple industry megatrends, including the internet economy, cloud computing, and digital transformation. He has an incredible ability to forecast technology-driven trends, anticipate their impact on humans, and provide clear, actionable advice.

In our conversation, we dive into Bruce's concept of 'Humanity at Scale' – his vision for inspiring and empowering leaders to build more humanity-centric organizations. We’ll explore how AI fits into this vision, the importance of ethics, and how organizations can create cultures that embrace change and new technologies like AI.   

Website: humain.org

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