IP Relay Mobile Call with BRYTEBRIDGE NONPROFIT SOLUTIONS on Thu, April 13, 2023 10:35 AM


[Me, Thu, April 13, 2023 10:35 AM]: Call Connected.

[Agent, Thu, April 13, 2023 10:35 AM]: T-MOBILE IP RELAY 7365F

[Me, Thu, April 13, 2023 10:35 AM]: ask for kacie

[Agent, Thu, April 13, 2023 10:35 AM]: DIALING 877-857-9002 (BRIGHTBRIDGE) (CALL MAY BE RECORDED) (F) (RECORDING PLAYING) (HOLD FOR A LIVE PERSON QQ) GA YOUR CALL CANNOT BE TRANSFERRED PLEASE TRY AGAIN LATER THANK YOU (F) (RECORDING HUNG UP) GA

[Me, Thu, April 13, 2023 10:36 AM]: redial

[Agent, Thu, April 13, 2023 10:37 AM]: (REDIALING) (BRIGHTBRIDGE) (CALL MAY BE RECORDED) ) (IF U ARE A PRESPECTIVE CLIENT 1 IF U ARE ALREADY A CLIENT 2 IF U ARE TRYING TO REACH UR REPRESENTATIVE YOU MAY ENTER EXTENSION) GA

[Agent, Thu, April 13, 2023 10:37 AM]: YOU YOUR CALL CANNOT BE TRANSFERRED PLEASE TRY AGAIN LATER

[Me, Thu, April 13, 2023 10:37 AM]: 2

[Agent, Thu, April 13, 2023 10:37 AM]: THANK YOU (F) (RECORDING HUNG UP) GA SKSK

[Me, Thu, April 13, 2023 10:39 AM]: redial press 2

[Agent, Thu, April 13, 2023 10:40 AM]: (REDIALING) (BRIGHTBRIDGE) (CALL MAY BE RECORDED) ) (RECORDING PLAYING) (F) (PRESSING 2) (TRANSFERRING) (HOLDING . RINGING 1 ... 2 ... 3 ... 4 ... (F) OH I SAID HELLO THANK YOU THIS IS BRIGHTBRIDGE HOW MAY I HELP U TODAY QQ GA

[Me, Thu, April 13, 2023 10:41 AM]: I need Kacie please

[Me, Thu, April 13, 2023 10:43 AM]: I need ada.gov accommodation

[Agent, Thu, April 13, 2023 10:43 AM]: KACIE DEAN QQ UM MAY I ASK WHO IS CALLING TODAY QQ GA

[Me, Thu, April 13, 2023 10:43 AM]: Jeffery Neil Wacaster

[Agent, Thu, April 13, 2023 10:43 AM]: UMM LET ME LET ME PUT I M GONNA PUT U GUYS ON A BRIEF HOLD I M GONNA TRY TO GET IN TOUCH WITH KACIE GIVE ME ONE MOMENT (MUSIC) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. ,HI THANKS SO MUCH FOR HOLDING SO WAS NOT ABLE TO GET IN TOUCH WITH KACIE UM IF THEY WOULD LIKE TO U CAN GO AHEAD AND LEAVE ME UR FIRST AND LAST NAME AND I WILL LET KACIE KNOW THAT U ARE REACHING OUT HER GA (RELAYING UR INFORMATION) OKAY I CAN LET KACIE KNOW THAT THEY HAD REACHE DOUT WOULD THEY BE OKAY IF WE REACHED OUT VIA EMAIL QQ OR IF IT WAS OKAY TO CALL QQ GA

[Me, Thu, April 13, 2023 10:46 AM]: I need to pay a bill

[Me, Thu, April 13, 2023 10:46 AM]: can u help me

[Me, Thu, April 13, 2023 10:46 AM]: ada.gov request.

[Agent, Thu, April 13, 2023 10:47 AM]: OH FOR PAY.GOV UMM I WOULD I WOULD NOT PERSONALLY BE ABLE TO ASSIST WITH THAT BUT I CAN GO AHEAD AND PUT IN A TICKET OF FOR THE REQUEST AND WE CAN HAVE ESOMEONE REACH OUT FOR TH THE ASSISTANCE AND WE CAN SUBMIT FOR THEM WE WE WILL ALSO BE ALE

[Me, Thu, April 13, 2023 10:47 AM]: manager

[Agent, Thu, April 13, 2023 10:47 AM]: ABLE TO SCHEDULE A CALL IF THATS OKAY UM BECAUSE THATS NORMALLY HOW WE DO THAT BY SCHEDULING A CALL GA

[Me, Thu, April 13, 2023 10:48 AM]: ada.gov request for accommodation.

[Me, Thu, April 13, 2023 10:48 AM]: manager now please.

[Agent, Thu, April 13, 2023 10:48 AM]: (OPR 7308F CONTINUING UR CALL) I CAN PUT YOU ON HOLD AND SEE IF I CAN GET IN TOUCH WIT SOMEBODY GIVE ME ONE MOMENT (MACHINE NOISES) (MUSIC PLAYING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (F) HI THIS IS CASEY GA

[Me, Thu, April 13, 2023 10:52 AM]: hi

[Me, Thu, April 13, 2023 10:52 AM]: this is Jeffery neil wacaster

[Me, Thu, April 13, 2023 10:53 AM]: I need to pay a bill apparently?

[Agent, Thu, April 13, 2023 10:53 AM]: UM YES FOR THE UM FOR THE

[Me, Thu, April 13, 2023 10:53 AM]: had a major family emergency my grandmother is very ill

[Agent, Thu, April 13, 2023 10:53 AM]: 1023 APPLICATION Q GA

[Me, Thu, April 13, 2023 10:53 AM]: thank u for the follow up email

[Me, Thu, April 13, 2023 10:53 AM]: just tell me how I can pay u now over the phone

[Agent, Thu, April 13, 2023 10:54 AM]: OKAY PERFECT WELL I M SORRY ABOUT THE FAMILY EMERGENCY BUT I CAN JUST COLLECT THE CREDIT CARD INFORMATION OVER THE PHONE AND THEN WE LL GET IT SUBMITTED G