#ITC22: Denis Nelthorpe on the HFC credit licensing case

Consumer credit practices in Victoria were not scrutinised closely until the 1980s, when the Consumer Credit Legal Service challenged the renewal of one credit provider’s licence to operate. The case was part of a movement which exposed the questionable practices of credit providers, and improved the rights of consumers. The settlement of the case led to the creation of the Consumer Law Centre Victoria, and ultimately to the creation of the Consumer Action Law Centre.