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Ian Golding - Connecting customer & employee experience

Ian Golding - Connecting customer & employee experience

Update: 2023-08-15

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As employee experience continues to evolve from buzzword to creating impact inside of organizations. I was curious to explore the world of customer experience. How did they go from buzzword to a discipline, business function and career choice? What learnings can we leverage for the EX evolution? How can we make better use of connecting these two sides of the same coin to bring value to people and business?

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Ian Golding - Connecting customer & employee experience

Ian Golding - Connecting customer & employee experience

Steve Usher