Illuminating Insights: Evan Leyborn on Business Agility and Value Creation 

In this inaugural episode of Illuminating Insights, host Trisha Hall engages in a captivating discussion with Evan Leyborn, co-founder of the Business Agility Institute. They delve into how companies can achieve genuine value by being agile and customer-focused. 

Evan shares real-world examples, including transforming a bank's lost credit card process and innovative citizen engagement in city budgeting. The conversation also explores the essential skills for leadership, the challenges of organizational structures, and strategies for effective change management. Tune in to gain insightful perspectives on driving business agility and creating value for customers.

00:00 Introduction and Guest Introduction

01:43 Challenges in Achieving Customer Value

04:10 Case Study: Bank Transformation

06:18 Customer-Centric Strategies

07:53 Empathy and Community Engagement

12:22 Leadership and Management Skills

15:17 Change Management and Organizational Constraints

21:41 Path Changes and Business Agility

36:10 Final Thoughts and Conclusion

About Evan Leyborn
Evan is a thought leader and pioneer in the business agility space as well as the co-founder on the Business Agility Institute—a fiercely independent research & advocacy organization for the next generation of companies. 

As the Head of Advocacy and Thought Leadership at BAI - Evan leads research initiatives, collaborates with corporate members on their stickiest business challenges, and shares insights and aha's to accelerate business success - no matter what the future brings.

Evan is also the author of Directing the Agile Organisation (2012) and #noprojects; a culture of continuous value (2018), as well as numerous BAI publications.

Connect with AgilityInsights for more insights on how to accelerate value realization through high-performing teams. Find us at:

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