On today’s podcast Robbert Meulemeester of PM in Belgium introduces CCNE member Tim Toulmin of Alder Crisis Communications in the UK.

Tim chats about the different cycles of a crisis, the importance of a crisis manual as well as stable client relationships and most important, the relationship with the client’s legal team.

We also chat about “sympathy capital” or a client “reputation wall”, the trends in each country as well as some interesting case studies.

We hope you enjoy the show.   

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Podcast production by Fuzion Communications